FAQ

Can a mobile donor give more than once?

Yes. Donors can give as much as they want, as often as they like.

Do standard text messaging rates apply?

Yes, but most wireless carriers include text messaging with their service plans.

Does smsElect monitor contribution limits?

No, we provide the donor data and total contribution amounts along with the ability to export this data. Because contribution limits vary from state to state and on the federal level, our team cannot monitor contributions.

Does smsElect offer text message marketing?

Coming soon…

How do I get reports and how often?

Reports are generated automatically as donors contribute. Like baseball, you can view reports pitch by pitch. Reports can also be downloaded in Excel file formats for easy sorting and uploading.

How does my organization get moneys raised?

Funds donated through smsElect are directly deposited into your bank account via our secure credit card processor. There’s no need to look for a check in the mail.

How does the billing work?

Once the donation is made and verified, the funds are deposited into your bank account minus the transaction fees. This means that there are no extra steps for billing. It’s one quick, easy and seamless process.

How long after I sign up can I start using the system?

Sign up is a snap. Really. Once you’ve submitted your info it usually take anywhere from 24-48 hours to start receiving donations. Click here to get started!

How soon does my organization receive monies that are raised?

Funds are transferred directly into your bank account on a 7 calendar day rolling cycle. Meaning once a donation is made it will appear in your bank account 7 days later.

What information do you need from us to get started?

All of the information that is needed to sign up can be found here. Some of the information needed includes the name of your organization and bank information.

What is a keyword?

A keyword is the word or numbers, or combination of both, uniquely assigned to your campaign so that donors can text the amount of money they want to give you. Ex. Text GIVE to XXX-XXX-XXXX. GIVE is the keyword.

What is SMS?

SMS stands for Short Message Service and is the standard by which all phones send and receive text messages.

What is the charge for additional keywords?

We offer additional keywords at no additional cost.

What is the cost?

Click here for our pricing info.

What is the timeline to set up?

The set up process is quick and easy. Simply click here to complete sign up. Once you’ve submitted your info it takes 24-48 hours. You will be notified of your account activation via email. This email will contain all of the information you will need to begin receiving text message contributions.

Where do you get your cell phone numbers?

At smsElect, we put the tools in your hands to acquire as many cell phones numbers as you wish.

Who can use these tools?

Any organization or campaign looking for an affordable and easy way to raise funds is welcomed to sign up and start using our platform.